Customer Support

Customer Support

Convenient Hours & Locations

First State Bank of Bloomington
Main Branch

204 North Prospect Road
Bloomington, IL 61704

Phone (309) 662-0411
Bookkeeping (309) 662-0415
Fax (309) 663-6217

Lobby Hours

Mo-Fr 8:30a - 5:00p
Sa 8:30a - 12:00p

Ext. Drive-Thru Hours

Mo-Sa 7:30a - 10:00p
First State Bank of Bloomington
Heyworth Branch

117 East Main Street
Heyworth, IL 61745

Phone (309) 473-2828
Bookkeeping (309) 662-0415
Fax (309) 473-2518

Lobby Hours

Mo-Fr 8:30a - 5:00p
Sa 8:30a - 12:00p

Ext. Drive-Thru Hours

Mo-Fr 8:00a - 7:00p
Sa 8:00a - 12:00p

Questions About Your Accounts?

Contact our Bookkeeping department at (309) 662-0415 during regular lobby hours. A live person will answer your call and provide assistance.

After hours, use Telephone Banking at 1 (800) 952-2719.

Internet Banking is available 24 hours, 7 days a week! Try Online Banking now!

Try our Mobile Banking App to access your accounts when you’re on the go!


Internet Banking Questions?

Call us at (309) 662-0411 and we can help reset your password or answer any other internet banking questions. We are more than happy to assist you with the Internet Banking and Bill Payment enrollment process, too!


Need Bill Pay Assistance?

Call Customer Service for Bill Payment Support at 309-662-0411 during normal business hours. Contact 855-333-6066 for early morning and after hours support. You can also on-line chat with someone for Bill Payment Assistance.


Debit Card Questions?

Call Bookkeeping at (309) 662-0415 to activate your card.


Want to reset or change your PIN?

Stop in – we can assist you at any of our branch locations.


Need a New Debit Card?

Stop at any of our branch locations for an Instant Issue Debit Card Replacement.


Lost or Stolen Card

Call Bookkeeping during regular hours, or contact our card processor at 1 (800) 264-4274 after hours.

Debit Card

During regular banking hours, Monday through Friday, 8:00 a.m. to 5:00 p.m., please contact our customer service department at any of our locations.

During non-banking hours, please call our debit card processor at 1 (800) 264-4274. Our processor is CSI (Computer Services, Inc). A CSI staff member will ask you questions to verify your identity and will then cancel your card. Card re-issuance will be handled by us.

Credit Card

During banking and non-banking hours, please call our credit card processor at 1 (800) 221-5920. Our processor is Metavante/Bankcard Services. Their customer service department will handle the card cancellation and re-issuance.


Manage your Debit Card

Manage your Debit Card through Internet Banking or our Mobile Banking Ap. You have the ability to turn your Debit Card “on or off”. Turn your card “off” when not in use to reduce the chance of fraud.


Loan Payments/Questions?

Contact our loan department at 309-662-0411, or stop by and ask to speak with a Loan Officer.


Interested in a New Account/Safe Deposit Box?

Stop by and speak with any Customer Service Representative during regular lobby hours.